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Urgent Community Response Support Worker

Band 3

Main area
Community Division
Band 3
Various Hours
Job ref
Royal Devon and Exeter NHS Foundation Trust
Sidmouth, Axminster and Seaton
£17,787 - £20,448 per annum/pro rata
24/10/2018 23:59

Due to the expansion of the Urgent Community Response Service, we are looking to recruit Support Workers in Seaton, Axminster & Sidmouth. If you are interested in a rewarding career looking after and caring for people and/or are ready to take the next step in your career we would love to hear from you. Urgent Community Response is a joint Health and Social Care Service providing support to people in their own homes in times of crisis, to avoid unnecessary admissions to hospital and facilitate discharges home from hospital. Hours are fully flexible over 7 days a week between the hours of 07:30 and 22:00.

The service provides care across Eastern Devon communities and you will be part of the Locality team in Seaton, Axminster & Sidmouth providing a quality service promoting independence, dignity and support. This service aims to avoid the admission for patients who could safely be maintained and supported at home, as well as enabling people to return to their home as quickly as possible from hospital. Hours and shifts are offered on a full or part time basis, including weekends and evenings at enhanced rates Shift patterns are 07:30-15:30, 07:30-12:30, 14:00-22:00 or 17:00-22:00.

Previous community experience is desired but not essential as the teams will give you support and guidance you need to excel. As this is a community based position, a driving license and access to your own vehicle is helpful but not essential. You will join a dynamic multi disciplinary team, working with Community Nursing and Therapy Teams to respond to urgent situations, to enable people to stay in their own homes or ensure a timely discharge from Acute and Community Hospitals. You will be provided with a comprehensive induction programme including support to complete the National Care Certificate.

Successful candidates will have NVQ3 in Health and Social Care and ideally have experience of working with older people in a community setting. You will also need to be competent with IT as electronic recording is an essential part of the role. As this is a community based position, a driving licence and access to your own vehicle is required. Urgent Community Response Support Workers are Lone Workers within the community, although support is always available via Team Managers, the Single Point of Access and the Community Nursing teams.

Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision we expect all our staff to uphold our Trust values. Our Trust values are: Honesty, Openness & Integrity Fairness Inclusion & Collaboration Respect & Dignity  

***Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.***  


Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Apply online now

Further details / informal visits contact

Chris Entwistle 07968 388771

If you have problems applying, contact

Personnel Reception
Royal Devon & Exeter NHS Trust
Barrack Road
01392 403936 or 403758

As users of the disability confident scheme, we operate a Guaranteed Interview Scheme for job applicants with disabilities. If you let us know, when you apply, that you would like to use this scheme, we will guarantee you an interview, if you meet all the essential criteria listed in the person specification section of the job description.

We will also make any reasonable adjustments you require to our selection process. Please let us know what you need

Our Trust is proudly committed to race equality.
To ensure our ethnic minority staff have an equal opportunity to succeed, we are offering career development support to any ethnic minority staff.


Please email to find out more.